Privacy Statement
The Joint Office is committed to protecting the confidentiality of your personal information and takes your privacy seriously. The Joint Office will always use its best endeavours to safeguard a user's privacy.
The Joint Office is required to comply with Data Protection Legislation and any information provided to us from this website shall not be used for purposes other than as envisaged within this privacy statement.
This policy explains our data processing practices. If you have any further queries with regard to these practices please contact the Joint Office on 0121 623 2115.
Information we collect
Personal information is collected by the Joint Office on behalf of the relevant Transporters. We collect personal information you provide via e-mail or correspondence. By using this website you are consenting to the collection and use of this information by us.
We automatically receive and record information on our server and logs from your browser, including your IP address, information and the page(s) you requested, when you are on-line and using the Website.
How we use your information
We process information for the following general purposes:
- to provide customised information and content to you;
- to fulfil your requests for certain materials and services;
- to contact you about meetings, important events, changes to information, materials and services we provide.
We also use information in aggregate form (so that no individual user is identified):
- to build up usage profiles
- to aid development of the Website and Company Strategy
- to manage our overall relationship with all our customers
- to audit usage of the website.
As the Internet is a worldwide environment, using the Internet to collect and process personal data can involve the transmission of data on an international basis. Therefore, by browsing this website and communicating electronically with us you are acknowledging and agreeing to our processing personal data in this way.
Information Sharing and Disclosure
We may disclose certain information to the relevant transporters, subject to compliance with their Licence and Gas Act obligations. We may send personally identifiable information about you to other companies or people when:
- We have your consent to share the information;
- We need to disclose your information to provide the materials and services you have requested;
- We need to send the information to companies who work as agents or contractors on our behalf to provide materials or service to you;
- We respond to court orders or legal process;
- We receive a formal request from Ofgem or any other governmental body;
- We discover that your actions on our Websites violate the terms of use of this or the terms and conditions of any contract between us.
We will not sell or rent your personally identifiable information to anyone.
Cookies
This web site does not make use of cookies. (Please be advised: you may prevent the use of cookies by configuring your web browser accordingly, but please note that this may hinder some of the web site functionality).
Ability to Edit and Delete Your Account Information
Under the Data Protection Act (in England and Wales - equivalent legislation may be in force in other countries within the Europe Community), you may request details of personal information we hold about you. Please send such requests in writing to: Mike Berrisford, Joint Office of Gas Transporters, 31 Homer Road, Solihull, West Midlands. B91 3LT.
Amending Privacy Policy
We may amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by e-mail.
E-mail Messages
You will receive occasional e-mail messages from us on matters which we consider may be of interest to you.